Shipping & Returns
Returns And Exchanges
Customer satisfaction is our number one priority! All new, unused items can be returned within 25 days of the delivery date. All items must be returned in new, unused condition with original box/packaging, including manufacturer tags, parts, and accessories. DVD's must be returned within 10 days of delivery date. Please submit an RMA request for approval before returning your item.
All returns will be for a refund. Exchanges must be placed as a new order. A 15% restocking fee will apply for all non-defective merchandise. Shipping is non-refundable for non-defective returns. Buyer is responsible for return shipping for non-defective returns. A return label will be provided if determined damaged/defective/mis-shipped. Additional details, photos, etc. may be requested.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damaged Returns
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact us immediately. Save all packaging material and paperwork; do not throw anything away! We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at toykitchenette@gmail.com.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at toykitchenette@gmail.com .
